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Terms & Conditions

These terms and conditions outline the rules and regulations for the use of LILAC’s Website – www.lilac.az. By accessing this website, we assume you accept these terms and conditions in full. Do not continue to use LILAC’s website if you do not accept all of the terms and conditions stated on this page.

Payment Policy

Accepted Methods of Payment:

Debit/Credit Card (Visa, MasterCard)

Information that we collect from you and your use of this site

When you visit https://sampleurl.com you may be asked to provide certain information about yourself including your date of birth, name, contact and financial details before you are able to proceed with using the online-payment system.

Credit Card Charges

Your credit card will be charged when you complete the online forms and you will receive a receipt by e-mail. The payment will then be processed by PashaBank and credited to your purchase invoice.

Hyperlinking to Our Content

We will approve link requests if we determine that: (a) the link would not reflect unfavorably on us or our accredited businesses (for example, trade associations or other organizations representing inherently suspect types of business, such as work-at-home opportunities, shall not be allowed to link); (b) the organization does not have an unsatisfactory record with us; (c) the benefit to us from the visibility associated with the hyperlink outweighs the absence of; and (d) where the link is in the context of general resource information or is otherwise consistent with editorial content in a newsletter or similar product furthering the mission of the organization.


Without prior approval and express written permission, you may not create frames around our Web pages or use other techniques that alter in any way the visual presentation or appearance of our Web site.

Reservation of Rights

We reserve the right at any time and in its sole discretion to request that you remove all links or any particular link to our Web site. You agree to immediately remove all links to our Web site upon such request. We also reserve the right to amend these terms and conditions and its linking policy at any time. By continuing to link to our Web site, you agree to be bound to and abide by these linking terms and conditions.



Orders are delivered every day at the address specified by the buyer. Delivery is provided by LILAC with maximum effort to ensure that the purchased goods are delivered to the buyer on time.

Orders placed after 20.00 will be processed on the next (working) day. Our logistics partners will deliver the order to the address of your choice. To calculate the estimated cost of processing and delivery, select the options on our site.

Returning the Products

If you are not completely happy with your purchase, you have a right to change it after receiving your order in our shop or return to change with our courier. 

If the person you ordered the flower gift does not accept your gift from our courier, the amount paid will not be refunded.

If you require assistance or extra help you can use our online chat feature or contact our shopping consultants via [email protected]

You can also download and print the return form by clicking this link.


Privacy Policy

This Privacy Policy, together with the Terms and conditions posted on our Website, set forth the general rules and policies governing your use of our Website. Depending on your activities when visiting our Website, you may be required to agree to additional terms and conditions.

Website Visitors

Like most website operators, Lilac collects non-personally-identifying information of the sort that web browsers and servers typically make available, such as the browser type, language preference, referring site, and the date and time of each visitor request. Lilac’s purpose in collecting non-personally identifying information is to better understand how Lilac’s visitors use its website.

Google AdWords

www.Lilac.az uses the remarketing services for advertising including Google. This could be in the form of an advertisement on the Google search results page or a site in the Google Display Network. Third-party vendors, including Google, use cookies to serve ads based on someone’s past visits. Any data collected will be used in accordance with our own privacy policy and Google’s privacy policy.


To enrich and perfect your online experience, Lilac uses "Cookies", similar technologies and services provided by others to display personalized content, appropriate advertising and store your preferences on your computer. Lilac visitors who do not wish to have cookies placed on their computers should set their browsers to refuse cookies before using Lilac’s websites, with the drawback that certain features of Lilac’s websites may not function properly without the aid of cookies. By continuing to navigate our website without changing your cookie settings, you hereby acknowledge and agree to Lilac's use of cookies.

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